Why can’t I view the updates to my website?

It’s pretty common for clients to come back to us after we’ve made some updates saying they can’t see them. If this happens to you it isn’t because we’re fibbing about having made the updates, but is because of caching.

What’s caching?

The explanation is quite simple. Your web browser (e.g. Internet Explorer, Firefox, Safari etc.) stores the web pages that you look at, so if you go back to them they will load more quickly for you. This is referred to as ‘caching’. This can speed up your browsing for you, however it means that you are not always necessarily seeing the most recent version of the web page.

How can I view the updates?

  1. Hit the refresh button on your browser. For Windows users you can hit the F5 key as a shortcut. If the first refresh doesn’t work, try it a few times. Also, if you’re a Windows users you can try Ctrl-F5 (hold down the Ctrl key and hit the F5 key) – this should force the browser to load the most recent content.
  2. Delete your browsing history. If refreshing doesn’t do it for you, you can clear your browsing history from your web browser – however, when doing this be aware of the settings you choose or you may delete any passwords you’ve saved on your computer. If you’re an Internet Explorer user find the ‘Delete Browsing History’ option and then select ‘Temporary Internet Files’ – this will remove any stored websites from the browser so you can load fresh versions of everything.